Advocates say the MTA’s Access-a-Ride paratransit system discriminates against disabled New Yorkers by making them wait longer and take less direct routes than riders on the subway and bus systems, ...

An MTA program that allows some Access-A-Ride users to arrange trips through app-hailed car rides is set to get more expensive. Disabled New Yorkers who currently pay $2.75 to get around via ...

STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...

Dear John: I am in a wheelchair. Access-A-Ride claimed it came to pick me up. When I called and complained that the driver never showed up, the driver told me to wait another hour. I waited another ...

Experts are sounding alarms over the cost of paratransit services, widely known as Access-a-Ride, and suggested recipes for reform. The Citizens Budget Commission and NYU's Rudin Center for ...

Svetlana Cruz sat in her wheelchair at Avenue U and Nostrand Ave. in Brooklyn around 5:20 a.m. Tuesday, waiting in the darkness for the Access-A-Ride bus to arrive and take her to her job in Long ...

STATEN ISLAND, N.Y. -- The city has saved millions of dollars through service innovations to Access-A-Ride in the past four years, but the disabled on Staten Island say they're being left behind.

Sophie Turner lives in the Lowry neighborhood and commutes to work using public transportation. Turner is developmentally delayed and relies on Access-a-Ride, the Regional Transportation District‘s ...