Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

Listening is an active process that involves focusing on what is said without allowing other thoughts to invade the process. Small business owners and entrepreneurs who employ serious listening skills ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

There’s nothing that breaks down human communication more than when the ears go on vacation and the mouth keeps working overtime. I believe one of the most important strategies I can offer the young ...

We already know about the value and importance of communication in business and leadership. Effective leaders are skilled at the art of persuasion and can generate commitment to their organization’s ...

With the extreme ease of availability of music – thanks largely to the Internet, and to a lesser degree television, commercials, movies and of course MTV and its cronies – it is easy for the average ...

You can teach hard skills, but emotional intelligence and active listening? These are the skills that really matter when looking for a job. Interviewing is full of uncertainty. What set of skills are ...

How important is listening to the success of your business? Of 611 financial advisors surveyed, more than 95 percent report that listening is indeed a critical skill and essential to their ...