"Being a dispatcher, I knew starting the emergency 911 system as soon as possible was very important," Ryan Ptakowski said.

DIALED IN: 911 centers across Western North Carolina continue to look for ways to reduce workloads and improve staff retention. Pictured is the Buncombe County 911 Public Safety Dispatch Center. Photo ...

For the past month, callers to the Weber County non-emergency line have been greeted by an artificial intelligence agent ...