RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...
With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
Veridas, a Spanish technology company specializing in digital identity and biometrics, announces its Voice Biometrics Solution is now “available on the Genesys AppFoundry, a marketplace of solutions ...
ATLANTA--(BUSINESS WIRE)--Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing ...
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How to choose the best call center software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
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