Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Georgia is moving to modernize its 911 call center system to make it easier for people to get help during emergencies.

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

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All of the additional applications – the call center software (Symposium), the IVR and ACD software (Symposium Call Center Server Software and MPS100, respectively), the unified messaging system ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Broward County's 911 emergency communication system has improved since a critical assessment in 2016 — but still takes too long to process calls, according to a new consultant report. The findings ...

3d rendering humanoid robots working with headset and notebook. The use of AI in call centers is changing the approach many organizations take to customer service. By automating routine inquiries and ...