As brilliant as your firm’s experts may be, competing firms have experts who are just as brilliant. All firms talk about client-centricity as a priority, and that talk is sincere: they really want to ...

This May marks Inman’s sixth annual Agent Appreciation Month. Look for profiles of top producers, opinions on the current state of the industry and tangible takeaways you can implement in your career ...

Across industries, and particularly in professional services, it’s becoming increasingly important to shift toward a client-centric approach. In fact, I believe relationships should be central to your ...

If you're on the fence and unsure of whether investing in a client-centric culture is a good move, it may help to understand why a cultural change may be the best thing you do for your firm in 2023.

Successful leadership demonstrates that prioritizing people—whether in sports or business—is crucial for long-term growth and client loyalty. Client relationships drive loyalty — customized ...

Most companies desire to be client centric. In many cases, they are. Sales teams prioritize relationships, customer success teams go the extra mile, and support teams work hard to resolve issues ...

Greensboro: "We've culled our book, but I still find myself getting bogged down with clients that are below my firewall -- I'm most effective as a rainmaker, not dealing with smaller clients," ...

For buy side and sell side firms, alike, enhancing the customer experience (CX) is one of the top priorities driving IT strategies. Meeting—or exceeding—client expectations is central to good business ...

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in ...

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. In this FinextraTV Interview from the Communify Intelligence Experience, ...

For years, the rise of client experience via touch points has gone hand-in-hand with the digital revolution. The increasing prevalence of smartphones has made it necessary to redesign interactions ...