Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Industry Insight from Thomson Reuters Institute, a part of Thomson Reuters. Only 27% of law firm clients are asked for formal client feedback by their firms, according to research from Thomson Reuters ...

When clients are informed of a pending merger, their primary interest is not the new firm name, logo, or org chart, Linda T. Sanders and Cory Strandson write. When Troutman Pepper Locke formed last ...

The International Rescue Committee (IRC), San Diego, is committed to placing the people we serve – our clients – at the center of our response. We aim to be responsive to our client’s priorities, ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

When the stakes are high and resolution is still within reach, representatives who provide emotional validation are more likely to improve satisfaction, a Level AI analysis found.

Understanding your customer’s sentiment is now more crucial than ever. AI can help monitor and predict customer feelings. Let’s be honest. We live in a world where a tweet or review can make or break ...

Meaningful feedback from clients helps you identify what you are doing well as their advisor and pinpoint the areas that may need improvement. But what are some of the most effective ways to collect ...

Financial advisory clients increasingly want “proactivity,” according to a new study. In other words, they want their wealth managers to anticipate their needs in advance. Unfortunately, the study ...

Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying. According to the JD Power 2026 U.S.