When we talk about customer service, what comes to your mind? Rows of tables operated by agents to answer customers’ questions and complaints, followed by a constant ringing sound from the telephone?

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...