Aldi is great for affordable groceries, but customers still have complaints about the discount grocer. Watch out for these red flags on your next trip to Aldi.

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Burger King introduces a new bun, richer mayonnaise and clamshell packaging following long-running complaints about smashed, ...

Burger King, home of the whopper, is making its first change to its best-selling menu item in nearly 10 years after consumers complained.

Customers of Truro-based solar installation company Sun Kissed Energy say they paid thousands for work that hasn’t been ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

WATERTOWN — City Council members are still getting numerous customer complaints about city trash service almost three months after a series of changes went into effect. Councilmen Douglas Osborn Jr.

Dealing with picky customers can test employees’ patience. This employee used to work at a convenience store where she sometimes served food to customers. Even though she carefully prepares food, one ...