jdpower

Express Service Key to Satisfaction and Brand Loyalty, JD Power Finds

SINGAPORE: 28 Aug. 2018 — Offering express service is a key driver of customer satisfaction, particularly for customers who visit a dealer for routine maintenance, according to the JD Power 2018 ...
jdpower

Personal Recommendations Most Likely to Drive Young Customers’ Dealer Loyalty for Vehicle Servicing, JD Power Finds

LONDON: 5 June 2018 — Young customers are less likely than older customers to have a dealer they are loyal to for service, so they rely more often on recommendations from friends and relatives when ...