Elicitation is a technique to obtain sensitive information without asking direct questions. Direct questions trigger defensive responses to protect information people would prefer to remain unsaid.

You've been presented with two viable options for a new career. The first option is what you've always wanted—the role sounds like a perfect fit. But the second option comes with higher pay and better ...

When Erin arrived at the courthouse to apply for a protection order, she was riddled with fear and confusion. "He's not like this all the time," she cried. "Maybe it was just a one-time thing. I mean, ...

In society, we often try to achieve goals with a means to an end. We aim for a certain grade on a test, a new personal record, a promotion. In the sustainability world, policymakers set goals to be ...