For organizations with many hourly, distributed employees, workers must feel seen, heard and empowered to act with confidence ...

Front-line managers and workers in several industries are feeling major burnout, often fueled by understaffing, communication issues and customer conflicts, according to Axonify’s 2024 Deskless Report ...

Many companies do a poor job of reaching and engaging employees on the front line—because it’s more difficult than communicating with employees sitting in front of computers. Yet engaging and aligning ...

Blink has raised $17 million from Enlightened Hospitality Investments and announced a new global partnership with Shake Shack ...

Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in turn, front-line employees seem to widely embrace their institutions' values and ...

For decades, hospitality leaders treated revenue growth as a pricing problem. Fill rooms, raise rates, optimize occupancy, repeat. That formula worked in stable demand cycles, but today’s travel ...

Business owners across the U.S. can take heart knowing most of their employees express a commitment to providing excellent service to customers. At the same time, new research says less than a quarter ...

Frontline workers across diverse industries form the backbone of organizations and communities, yet many still feel overlooked and disconnected from the companies they serve. Frontline workers are the ...

Target announced Monday that all of its front-line hourly workers will receive a $500 bonus after the retailer encountered a bump in holidays sales in 2020. The company said that it had a 17.2% growth ...

Most business owners say they want innovation, but in many companies, new ideas come only from the top. The problem with that approach is easy to understand: Leadership is often too far from the daily ...