Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

As a hospitalist doctor who comes from a family-owned hospitality business, I have a unique perspective that allows me to draw valuable lessons from both fields. This background has taught me the ...

Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% ...

The link between staff engagement and patient experience shows top hospitals achieve superior patient scores and lower turnover costs.