Contact center vendor Talkdesk is placing a big bet on generative AI, transforming its technologies and processes with the AI that exploded in popularity with the release of ChatGPT. Patty Hayward, ...

The only way to effectively scale care coordination to meet the needs of digital consumers is through technology, combined with empowered staff and transformed processes.

Patty Hayward is focusing on at least three technologies at HIMSS25: cloud-first strategies that break free from on-premises limitations, agentic AI that automates complex workflows without dedicated ...

AI is integrated in the EHR so patients don't have to repeat - every time they call - the reason why they're calling, says Talkdesk healthcare and life sciences GM Patty Hayward.