Gone are the days when customer support agents are required to sit side-by-side. Remote work has become the norm for many support teams, and COVID-19 has only cemented what many companies have known ...

As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

Company now hiring to manage the fast-growing demand for U.S.-based remote customer support and virtual call center services Company now hiring to manage the fast-growing demand for U.S.-based remote ...

Virtual assistants provide administrative support to businesses, entrepreneurs, or executives. Virtual assistant jobs, no ...

Some companies are proud of the fact they allow all or most of their workers to telecommute. And then there are other co ...

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. This article is more than 5 years old. When uncertainty is ...

Umpqua Bank published a business resiliency study looking at how small and midsize businesses are adapting in 2020. The survey highlights both short-term changes made during the initial shutdown and ...

Delta Air Lines is hiring for remote customer service job positions that offer free flights to new hires and pay up to $34 per hour. These were not real job positions for Delta Air Lines. Further, any ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

Amazon.com would require employees to be in office at least three days a week from May 1, the e-commerce giant said on Friday. The COVID-19 pandemic had altered the workplace, with companies sending ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...