For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would ...

When was the last time you found a little handwritten note in your mailbox? The feel of the paper, the art of the postage stamp, personal penmanship, and the effort associated with getting that to a ...

A handwritten thank-you note is a special way to show appreciation, as the medium becomes part of the message. Keep your message short and sincere, and send the note within two weeks of receiving a ...