"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

I've been following Zendesk (NYSE: ZEN) for years, and I felt a bit uneasy when the company announced plans to go beyond its core suite of customer support products and introduce a new ground-up ...

Zendesk on Tuesday launched a new customer relationship management (CRM) platform built completely on Amazon Web Services, on the premise that businesses are looking for a way to bring together ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their ...

When I speak to people who are looking for a new customer relationship management system I always encourage them to focus more on the company, not just the product. Of course, the actual software is ...

Already a tough competitor in a tight market -- customer service and help desk software -- now Zendesk wants to take on larger rivals in providing sales support. To be clear, Zendesk isn't anywhere ...

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More To fully understand how these two CRM software ...