There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report ...

In deciding where to automate, organizations are prioritizing internal efficiency goals over CX data about what their customers want, a CallMiner survey found.

More than 2 in 5 of consumers say they have stopped doing business with a brand when its personalized marketing felt too ...

AI assistance is only as good as the data it’s grounded on; decisions based on any single data point or disjointed systems ...

When Petco Perks launched in Q2, “customer point redemption volumes far exceeded our initial projections,” CEO Joel Anderson ...

Most failed pilots share the same root cause: no measurable success criteria set before the project started, and no map for ...

Not knowing how to measure a project’s success or when to shut them down can keep companies from finding success, Gartner ...

Repercussions range from customers switching brands to giving up on the purchase altogether, a Contentsquare survey found.

Under an arrangement between the grocer and the fuel company, shoppers can apply rewards from both companies’ loyalty ...

Large retailers are using AI to enhance supply chain operations and tailor customer offerings, the companies said on Q2 ...

Customer service and support organizations are reallocating their budgets to spend more on technology and AI at the expense of labor and overhead, according to a Gartner survey of about 200 service ...

Rent to Runway is making progress with its product discovery enhancements, but the changes haven’t fully staunched the company's active subscriber decline, executives said on a Q2 2026 earnings call ...