Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and engagement layer to Anthropic.

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT leaders. The report says that 71% of respondents think this strategy is the ...