Unified engagement platforms are reshaping how distributed teams serve customers, and 8x8 is betting its latest expansion will capture that momentum. 8x8, Inc. announced on March 12 the global general ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

The Better Business Bureau said it rates businesses based on factors like “customer complaints, transparency, and responsiveness" ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM.

Going out to eat? See which Marion County restaurants were rated best by inspectors, and which failed the test.

Built for compliance-intensive environments, Panviva is helping enterprises transform outdated or unstructured knowledge into ...

After losing thousands of pounds in a scam, one woman has described how she flew across the UK in an attempt to find the ...

The PGIM Jennison Utility Fund underperformed its index in Q4 2025 but saw growth in holdings like NextEra Energy. Read the full analysis for more details.

Modernizing Support with Next-Gen AI Knowledge Management Austin, United States - March 15, 2026 / Upland Software / ...