Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

8x8, Inc. announced on March 12 the global general availability of 8x8 Engage, extending the customer engagement platform to all channel partners and customers worldwide. The product, built on the 8x8 ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Toyota is recalling more than 550,000 vehicles for seat issues, according to the National Highway Traffic Safety ...

Buc-ee’s has received an “F” rating from the Better Business Bureau for failing to respond to nearly 90 customer complaints.

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

According to the Better Business Bureau's Houston office, complaints about the company date back to March 2019 and continue through 2025.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

The convenience store chain, headquartered in the Houston suburb of Lake Jackson, has a reputation for having clean restrooms and an array of food options at its super-sized travel centers.