AI tools like ChatGPT are making it easier for consumers to pursue legitimate complaints, including grievances they might ...
At the ET MarTech+ Summit 2026, Shruthi Bopaiah, group head, customer obsession, Axis Bank, explained how the bank is using ...
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Federal watchdog says 9 large US banks denied service to customers over political or religious views
A federal banking watchdog determined that nine banks' sweeping internal guidelines lacked objective, risk-based criteria, ...
New Treasury Department findings may lend weight to President Donald Trump’s long-running grievance that major banks have ...
Equity Bank Uganda is now investing in technology, upgrading its digital banking platforms and strengthening customer support ...
America's nine largest nationally chartered banks maintained policies that could deny customers financial services because of ...
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My wife has dementia. Scammers used her credit card but her bank won’t speak to me
Someone recently used a reader's wife's card abroad and they want to know what their rights are in sorting it ...
The Reserve Bank of India (RBI) has issued a regulatory directive instructing commercial banks to strengthen their internal grievance redressal frameworks, specifically targeting the systemic operatio ...
Our News 5 Investigation into Huntington Bank customers dealing with money stolen from their accounts have caught the ...
The chief customer officer for the Metropolitan Transportation Authority knows that New Yorkers have no shortage of opinions ...
After an unhelpful AI chatbot led to her deleting her Walmart account, our writer asked experts what options customers have ...
Customer service is an essential part of any shopping experience, and unfortunately, these grocery store chains often miss ...
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