How Liveops LiveNexus Uses AI in Customer Support to Scale Flexible Outsourcing Scottsdale, United States - August 9, ...

Jose Herrera and his co-founders Alex Ross and Jared Karson set out to revamp outsourcing.

In some cases, they’ve already wiped out sizable chunks of their customer service operations, together representing thousands ...

SINGAPORE, SG - August 06, 2026 - PRESSADVANTAGE - The partnership combines Voiso’s AI-powered contact center platform ...

Companies are increasingly replacing call center workers with AI-powered chatbots and voice agents, triggering job cuts and reshaping the global customer service outsourcing industry.

KT Corp has built a next-generation AI contact center (AICC) for NH NongHyup Bank worth 40 billion won ($28.2 million). KT ...

As energy demand rises and the grid becomes more complex, utilities must treat transparent customer engagement as a core part of reliability.

Zultys, the channel’s #1 hybrid unified communications and integrated contact center provider, is proud to announce that it ...

Instead of requiring customers to estimate token consumption, Fusion Connect offers predictable monthly pricing for its AI ...

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

Wisconsin Department of Natural Resources service centers, the statewide call center and email service will be closed Aug. 26 ...

New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...