Microsoft has rebranded itself in the last few days to better reflect its productivity tools, moving from "Microsoft 365 ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Many of the UK’s largest accounting firms chose to hold off on investing in software in 2024, allocating their tech budgets to other priorities such as ...

AI is rapidly advancing, with significant strides being made toward achieving more powerful and capable systems.

To check how many credits you have left, you can click the little menu icon in the Copilot sidebar in an Office app and then ...

Join this Microsoft expert led webinar, designed exclusively for government officials and employees, educators, and ...

Microsoft has been gradually introducing the Copilot branding, signalling its commitment to AI-powered tools and services.

NICE Ltd. stands out in the CCaaS and AI market with its CXone platform, driving productivity gains. Read why I have a ...

We are thrilled to continue our strategic partnership with OpenAI and to partner on Stargate. Today’s announcement is ...

At over 50 times earnings, this is a pricey stock to own but that multiple comes down to 29 when looking at estimates for ...

That Next Big Thing is AI "agents." If you run in tech circles, you've heard the phrase "2025 is the year of agentic AI" more than "Happy New Year" in recent weeks. Basically, agents are the next ...

Highspot co-founder and CEO Robert Wahbe speaks at the company's annual Spark conference in October. (Highspot Photo) ...