The immediate priority for retailers hit by cyberattacks is to understand where critical systems depend on technology that is ...

The work of scientists and researchers deserves celebration, but solid climate, energy, and technology breakthroughs need ...

Mary Jo Pile’s well-earned career in retail is a great example of taking what you have learned and then applying it to your own business. She worked her way into store, district, and regional ...

After I listened to NPR’s Life Kit broadcast, I drove to Burbank over the weekend to see for myself, and I counted 214 ...

For much of the developed world, the department store has become something of an endangered species. In the United States, once-dominant chains have spent years closing locations, consolidating, and ...

No wonder Jo Horgan is in no rush to crack the U.S. prestige beauty market. From her decades-old perch Down Under, the Mecca Cosmetics founder is shaping discourse, creating an ardent fan base among ...

More than $100 billion in tariff refunds have been issued by the federal government since the Supreme Court ruled many of them were illegal earlier this year. A precise percentage of how much of that ...

Membership points and convenience aren’t the same thing as loyalty. Starbucks found this out the hard way when their app went dark; customers didn’t wait in line for their order; they walked down the ...

Retailing has always been a fragile beast, with few brands that endure and become future-proofed. Ironically, early success can often lead to a failure to innovate and complacency. That was not Sleep ...

Every retailer eventually has to answer two questions: Does this brand know what it is, and does the physical space reflect it? Brand identity changes by retail category, price point, and customer, ...

The ultimate measure of a luxury brand’s success is having a deeply dedicated, loyal customer base—brands want clients that belong to them. But today’s luxury consumers have flipped the script: They ...