New AI and personalization capabilities extend company’s core CMS offering, delivering a flexible, future-fit solution for brands to create and manage compelling digital experiences DENVER & ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The latest AI platform on the block breaks down its logic for you—perfect for campaign clarity and team trust. Just don’t ...

Full authorization is first and onlyfor a full-stack Contact Center as a Service solution Reston, VA, USA – March 26, 2025 – Content Guru, Inc. is proud to announce that its storm® CCaaS (Contact ...

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands ...

Redefining What Loyalty Means for Millions of Shoppers NEW HARTFORD, N.Y.--(BUSINESS WIRE)--Millions of customers, one goal: making loyalty smarter, simpler, and more rewarding than ever before. EG ...

Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers ...

The fourth annual global event will feature keynotes and hands-on workshops with representatives from top industry brands CHICAGO, IL — March 25, 2025 — The MACH Alliance today announced additional ...

PLEASANTON, Calif. – March 24, 2025 – Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO).Parker brings over ...

Ruggable, Sakara, Sonos & Caraway boost marketing efficiency and revenue with Chord's AI-driven data platform NEW YORK, March 27, 2025 /PRNewswire/ -- Chord Commerce, the smarter Customer Data ...

Hype cycle impact. Generative AI’s adoption follows a two-stage hype cycle: refining technology and identifying practical use cases. Content-driven AI. Generative AI is changing how content is ...