Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

After a bad night's sleep, you squabble with your kids at breakfast. Then a neighbor blocks you in. When you finally get to ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

All of life is a negotiation. It is a necessary life skill that, sadly, is seldom taught. Understanding the psychology behind the negotiations one is likely to face daily is a significant advantage.

When people are in a rage, they may suppress their deep inner turmoil. So, when someone says these phrases, they're likely ...

Spending time with a difficult person can impact your mood in the moment. But over time, these challenging social interactions might also have a detrimental effect on your physical health, possibly ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Anger is not usually a pleasant feeling. When we feel we’ve been wronged—by, say, a slow driver or a boss or a noisy neighbor—our heart rate, blood pressure, and body temperature go up, preparing us ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

When I was in law school, people used to say: “If you don’t know who the class jerk is, it’s you.” Actually, they didn’t say “jerk,” but you get the point. And it rang true. It also gave me a quiet ...