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The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Since Trump took office, there have been numerous incidents of foreign tourists being stopped at U.S. border crossings and ...

A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

The addition of Banks allows the Packers to move left guard Elgton Jenkins to center, where he will replace free agent Josh Myers. Jenkins has started four games at center in his career but was ...

Social media users speculated the real estate agents used the low weekly rent as bait, with many applicants likely to offer much more than that to secure the lease. 'Let me guess, s**thead REAs ...

CHICAGO -- Free agent center Drew Dalman reached agreement Monday on a three-year, $42 million deal that includes $28 million guaranteed with the Chicago Bears, sources told ESPN's Adam Schefter.

Now, with two new guards and the top free-agent center added, the only question remaining on the offensive line is left tackle, where Braxton Jones has actually been pretty solid. But Jones is ...

During the confrontation, Contreras threatened to report the couple to immigration agents. The law prohibits landlords from threatening to call Immigration and Customs Enforcement and harassing or ...

“If you get a call from someone that identifies themselves as a CBP officer or an agent, it’s most likely a scam, and it’s OK to hang up,” Brisley said. What to do if you get a call from ...