You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do as he had instructed with his retirement accounts.. When the call ...

An image depicting a dark time in American history recently made the rounds at a Las Vegas call center and it cost a supervisor her job. Latara Darrett, a former Olympic gold medal winner and now ...

Call center agents must have active listening skills to ensure customers' requests are handled accurately, according to Safir Adeni, head of channel alliances and partnerships at Uniphore.

Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the-moment ...

IRIS Clarity, the AI-powered voice isolation software, surveyed 500 contact center agents in the US and UK, and found that 89% of agents believe noise negatively impacts call quality, the ability ...