Our new research report finds leading organisations are facing up to a long-standing challenge - and some are getting closer ...

More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. Malvern, Pennsylvania & Walldorf, Germany, March 25, 2026 /PRNewswire/ -- The ...

The Customer Relationship Management (CRM) market is substantial, boasting around $80 billion a year, but it’s built upon an ...

Christian Dior customers impacted by a January 2025 data breach may be eligible to claim up to $1,500 for documented losses ...

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Another major consumer brand has joined the growing list of companies hit by serious data breaches. Panera Bread has confirmed a cybersecurity incident after the hacking group ShinyHunters claimed it ...

Market.us Scoop, we strive to bring you the most accurate and up-to-date information by utilizing a variety of resources, including paid and free sources, primary research, and phone interviews. Learn ...

While writing “Comparing the Classic and Unified Views in iOS 26’s Phone App” (10 November 2025), I commented that the Unified view’s Calls screen was more attractive if you had contact posters for ...

Oracle Corp. today announced the general availability of Oracle AI Database 26ai and Oracle Autonomous AI Lakehouse, both aimed at supporting artificial intelligence training and inference across ...