Frost & Sullivan is pleased to announce that Chunghwa Telecom has received the 2026 Taiwanese Customer Value Leadership Recognition in the AI-powered customer services industry for its outstanding ...

Google is rolling out cart transfer and checkout testing in the Merchant Center UCP hub, plus a YouTube ads beta and wider AI ...

New AI-powered capabilities help operational teams quickly understand what changed, what customers are talking about, and where attention is needed. Tampere, Finland, [16/09/26] — HappyOrNot, the ...

FI Works, a leading provider of data analytics, marketing automation, and CRM solutions for community banks and credit unions, today announced new AI-powered enhancements to its Relationship ...

INOD's AI growth is accelerating as customer concentration eases, margins expand and new opportunities broaden its revenue base.

For years brands have been “solving” omnichannel. We spent a decade perfecting the plumbing — making sure a cart followed a ...

Marchex has signed additional customers for its AI Voice Agent solution and is in discussions with several large enterprise customers on paid pilot programs. If successfully completed and converted to ...

When a question exposes a gap, Gather autonomously conducts the additional interviews needed and incorporates the findings into the simulation. Research happens in the background, keeping actionable ...

Auto dealer CFOs share practical AI insights on governance, tool selection, automation, data strategy, and risk management for dealerships.

In deciding where to automate, organizations are prioritizing internal efficiency goals over CX data about what their customers want, a CallMiner survey found.

Mendoza researchers built a framework and an AI model that reads customer reviews the way people actually write them.

Customers don't judge experiences by departmental KPIs. They judge them by how easy it is to accomplish what they came to do.