Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

The company prides itself to enable a new standard for Contact Center excellence. Voiso's innovative technology is helping ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The Pittsburgh Penguins will donate $500,000 to help modernize the Ammon Recreation Center in the Hill District ... by Milliones include the Curtain Call project — a proposed public art project ...

However, just shy of two weeks ago, she claims she received a phone call from M&S Bank Arena that has left her “frustrated, to say the least”. On the phone call, she was informed by an M&S ...

David Pastrnak #88 of the Boston Bruins smiles during warmups of the game against the Carolina Hurricanes at Lenovo Center on October 31, 2024 in Raleigh, North Carolina. Joe Sacco was tasked with the ...

"New York Knicks center Ariel Hukporti has suffered a torn ... several fans mentioned Tom Thibodeau, either to troll or call him out for pushing players to the limit. However, one fan clapped ...

A leading estate agent in the south of England has called out both the current and past governments for the bureaucratic burden now bearing down on the back of every agent saying they have now become ...

In a YouTube demonstration, two AI agents engaged in a simulated customer service call regarding a hotel booking. Upon recognising that both were AI assistants, they abandoned traditional human ...

The hotel chatbot suggested switching to Gibberlink, a secret mode of communication. It looks like a scene from a dystopian sci-fi film. Why do we say that, you ask? If two devices talking to each ...