The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

BEN YOUR REPORTING. GETTING MORE RESULTS TONIGHT? YEAH. ED MARIA. WE STARTED PUSHING FOR ANSWERS AFTER VIEWER AFTER VIEWER TOLD US THEY WEREN’T GETTING BILLS AND THEY WERE WORRIED THEY’D GET ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

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