Zendesk acquires AI startup Forethought to expand agentic customer service capabilities, integrating automation, ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

The technology giant’s siding with Anthropic in its fight against the Pentagon stands out in an era when big companies have ...

Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has ...

Zendesk has inaugurated an Innovation Hub for Research and Development in Pune, marking significant milestones in the growth of the company’s footprint in India, as well as the global product ...

TestBox, a Silicon Valley start-up founded by Australian Sam Senior, is worth more than $70 million after attracting high-profile Australian and US investors.

Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

The MarketWatch News Department was not involved in the creation of this content. London, UK & New York, USA, Feb. 03, 2026 (GLOBE NEWSWIRE) -- HiBob, the company behind Bob, the people management ...