AI is reshaping customer engagement by providing smarter support and personalized experiences across every interaction.

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--(BUSINESS WIRE)--MACH Alliance, a ...

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SAN JOSE, Calif., Feb. 25, 2025 /PRNewswire/ -- ...

No-Code AI Agents Provide Scalable, 24–7 Support Across Multiple Channels SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ -- Jotform, a leading online form builder and automation platform, is ...

Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

Marketing trends are shifting fast. From AI-powered efficiency to visual storytelling, here’s what marketing leaders need to ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Musk's $97 billion offer raises questions. Elon Musk's bid to acquire OpenAI appears more like a strategic disruption than a ...

Ibexa and QNTM’s aggregator model are coming along at a time when the martech landscape is as crowded as ever. When Scott ...

Inside Musk’s $97.4 billion bid for OpenAI, a strategic play that could alter the course of AI development. Elon Musk has ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage fragmented data.

Responsible marketing strategy. A responsible marketing approach guarantees that customer data is used ethically and ...