Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

Seasonal release, packed with AI-enabled features, propels digital experiences and content to new heights SAN FRANCISCO, Feb. 19, 2025 /PRNewswire/ -- Sitecore®, a global leader in digital experience ...

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad ...

Medallia, Inc., the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product ...

Led by Sapphire Ventures, funding will accelerate adoption of the company's AI Decisioning product for customers such as PetSmart, WHOOP, and Accor Hotels SAN FRANCISCO, Feb. 18, 2025 /PRNewswire/ ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Create on-brand content in minutes, including email templates, social posts, and landing pages Bring creative ideas to life with Canva’s Magic Studio AI tools, and then add designs to campaigns ...

Enhancing Marketing-as-a-Service Leadership and Streamlining Go-to-Market EfficiencyMALVERN, Pa., Feb. 18, 2025 (GLOBE NEWSWIRE) -- 2X, a leading provider of marketing as a service (MaaS), today ...

Responsible marketing strategy. A responsible marketing approach guarantees that customer data is used ethically and transparently. AI in marketing compliance. Marketers must invest in technology like ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...