Customer Experience, Digital Experience & Customer …
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What is a CMS and how modern platforms are different
Oct 8, 2024 · Modern CMS platforms support multi-channel or omnichannel content and experience delivery in a variety of ways and with a broad range of sophistication. Headless …
Top 8 Customer Experience Courses and Certifications
Jun 10, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 …
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." The net promoter score …
What Is DaaS (Desktop as a Service)? - CMSWire.com
Jun 12, 2024 · DaaS stands for desktop as a service. It refers to a form of virtual computing that provides remote or mobile workers with cloud workspaces. Using DaaS, workers can access …
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · 6. Qualtrics XM. Qualtrics is a customer experience management software that allows organizations to capture and analyze customer feedback across multiple channels. It’s …
Agile vs DevOps: What's the Difference? - CMSWire.com
Nov 19, 2018 · Agile vs DevOps: The Benefits, Similarities, and Differences. Fundamentally, DevOps brings together two large siloed teams together to allow for quicker software releases …
The Amazon Effect: Reshaping Retail Realities
Nov 17, 2023 · The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from …
Generative AI Timeline: 9 Decades of Notable Milestones
Jun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of …
What Is Customer Analytics? And Why It Matters
Mar 21, 2024 · Why Is Customer Analytics Important? Customer analytics turns raw customer data into actionable insights. It allows businesses to personalize experiences and strategize …