TED Talk Patient Experience

TEDxMaastricht - Fred Lee - "Patient Satisfaction or Patient Experience ?"

Fred Lee has the unusual distinction of having been both a vice president at two major medical centers and a cast member at Walt Disney World in Orlando, Florida. At Disney, he helped develop and facilitate Disney's health care version of its 3-day seminar, Disney's Approach to Quality Service for the Healthcare Industry. With an insiders ...

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