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YouTubeShep Hyken: Customer Service & CX Expert
How to Solve Multiple Customer Issues at Once
Sometimes the best customer experience solution is not a new system or expensive technology. It’s simply changing the way you communicate. Brittany and I share a story about how one company solved multiple customer frustrations with one small shift in language, and the results were bigger than expected.
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El altercado tuvo lugar en una pastelería en Reynosa, Tamaulipas. Los clientes inconformes, un hombre y una mujer, discutieron con la empleada y también vía telefónica. Al final, terminaron tirando pasteles del mostrador y llevándose el teléfono celular de la pastelería. #viral #clientes #ventas #dailynmás
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